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optimise your FAQ page, your content write, rank high on google, increase sales

 

It’s your FAQ page. Many people put them up because… well because everyone else does. But beyond serving your clients with some blatantly obvious answers to things that are mostly covered in your site, what other use does it have?

I can’t even begin to describe… Actually, I can and that’s what the focus of this blog is. So, let’s dive right in.

Let’s look at the basics from a user perspective, then delve into the SEO possibilities that will help your website rank high on Google.

Assuming you are on first name terms with your customer avatar, you will have a site that addresses the majority of your users and presents them with the information that they want, in order for you to make conversions and sales.

That’s all great, but what of your potential clients (The ones who are frantically typing away on Google, hoping and praying for the solutions that you have for their burning wants)? They will have specific questions, phrased in a way that is unique to them and similarly use unique associated keywords.

Wouldn’t it be nice to rank for those specific questions and have the answers ready-made?

That was rhetorical.

Welcome to your new and improved FAQ page…

Below follows a few tips and tricks on optimizing your FAQ page so Google, your customers and you are smiling so much you’d think you all slept with hangers in your mouths.

 

  1. Your website is there because you want the user to perform an action (join a mailing list, buy a product etc). Your FAQ page is no exception. Treat it like a sales page, treat it with the same love and dedication as you would your home page. No more bland and vanilla yes / no answers to unoriginal questions. Make each of your answers enticing – compelling the user to want to take an action. Think of each answer as something you could see on the Google SERP (Search Engine Results Page) and want to click through to a website.

 

  1. Start out with your generic questions then hop onto Google and start to think about how each question could be reworded to match what Google would recognise as a natural link to your service. This does not have to be guesswork. Start to type a question into Google and loads of options will populate below before you have finished typing. These options are not made up, they are there because Google recognise those terms as ones that are frequently put into the search bar. By replicating the appropriate ones (by clicking through and see where they lead), you are answering the specific questions that your potential clients have and you are using the keywords that Google already know and recognise as being related your product or service.

 

Take the Following Example:

 

Imagine you run a parcel delivery service. Think of the most basic question that a user might ask like, ‘When will my delivery arrive?’

Before you have finished typing the word ‘delivery’ Google will already predict what you might want, based on frequent searches. You’ll see those populated below your search.

Click on one and see where it leads. You’ll probably find companies that offer the same service (or similar) to you.

Because the FAQ page is often ignored as a lead generation page you’ll find it easier to rank as the competition is far less.

 

  1. Include links on your FAQ page and calls to action that are relevant to your customer’s specific questions.

 

  1. Don’t assume your text has always answered your user’s questions. Offer them an alternative option for a more in-depth answer (could be a phone call or an email). Let’s face it many people leave FAQ pages, frustrated because they didn’t get the answer they want. By offering them the option to get the exact answer that they want, then the chances of them using you to fulfil their desires are greatly increased as they now know you actually care about serving their wants.

 

  1. Lastly, as discussed on previous posts – look at the keywords that you want your FAQ page to rank for on Google for and make sure they are not in competition with keywords in the rest of your site (Every page has a specific purpose and Google will not rank two pages from the same site on the first page).

 

I Hope you enjoyed this. If you want to be kept informed on future blog posts please subscribe and like our Facebook page:

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Questions and comments are always welcome in the space below.

 

Till next time…

yourcontent write, write like apple, content writing,

 

With the launch of the new Apple iPhone X, Your Content Write thought it might be fun to investigate exactly what makes Apple web content so irresistible.

So, if you want to be able to write content like Apple and make your products and services sound as enticing as the iPhone X, then read on.

Once you log onto https://www.apple.com/uk/iphone-x/ you are presented with a graphic (a huge ‘X’) which magically transforms itself into a phone as you scroll down.

One might say, you are greeted with a concept of the future, and since the user has to scroll down to complete the transformation into a phone, it is a vision of the future that the user can now hold.

This is very empowering and thrills the reader enough to want to read on.

For those familiar with marketing and sales, you will know that creating an excitement or buzz around a product or service, before the reader has even looked further into it is essential if you want to take your potential customers down a sales funnel and convert them into long term fans.

Having seen this graphic, the words that Apple use must live up to the Graphic and nurture those subliminal concepts. See Below:

 

The next section starts with an <H> tag title ‘iPhone X’ making it easier for Google to read and understand what the web page will be all about.

In the 53 words that follow (before the next graphic), iPhone is mentioned three times and iPhone X twice. Throughout the page the keyword iPhone X is mentioned 18 times.

The text in this section contains language that is both inspiring and emotive and builds upon the established graphic as a true taste for the future.

Apple speak of their ‘vision’, creating a sense that this amazing piece of Tec has been worked on for many years and now their ‘vision’ is finally a reality.

This gives it an unique ‘sought after’ quality, helping the reader along the path to owning this little slice of heaven.

Right from the gate Apple speak of their device being:

‘…so immersive that the device itself disappears into the experience.’

This is essential… Let’s face it, a phone is a phone. You text, make calls, take pictures, record movies and play games (My grandma would be turning in her grave shouting ‘No. You make calls. End Of!’)

So, instead of selling a phone Apple are instead selling a dream, a vision for the future, a chance to escape the normal hum drum of daily existence.

Apple are selling what the user wants not needs. A drill salesman by comparison does not sell drills, he sells holes in walls i.e. The end result.

So, instead of  selling a phone with a few upgrades, they sell the dream (the customer buys the phone as the natural transport to that dreams reality).

Let’s look at the keywords that stick in the mind from a user’s point of view:

Vision (Mentioned twice), create, immersive, experience and intelligent.

These words are lovingly wrapped around the words iPhone and iPhone X, with the closing line:

‘Say hello to the future.’

It even uses alliteration to heighten the readers experience with:

The device itself disappears into the experience.

There is then another graphic, followed by another paragraph. None of the paragraphs are long (The next being just 23 words) and are all centred around fulfilling a promise for the taste of tomorrow.

Throughout the whole page we are taken on a journey to experience the wonderment of what could be (subtly upselling Apple accessories and Apple Music on the way) which, if you have made it to the bottom, (resisting the temptation to click the buy button) then you are starkly presented with the call to action that Apple want you to take:

Buy an iPhone X now!

Apple know that if you have resisted clicking that buy button, but have read to the bottom, you are clearly interested in the product but perhaps money is an issue. It then offers monthly payment plans and even a chance to trade in your old phone for cash.

The complete sales funnel displayed on one page (I love it).

One thing I found quite clever on this page was its wider reach in relation to audience type:

At every stage people are offered the opportunity to learn more about the technical aspect of the phone with a simple inbound link (which is a brownie point for SEO and reduces the bounce rate).

One thing that Apple did NOT do was to include the technical know how and jargon in with the text on the front page. That’s because they know that not everyone is interested in that and it would interfere with the user experience as they make their way down the page.

That would be the same as an illusionist explaining the secrets behind a magic trick as he / she performs it for the first time on stage – all the viewer excitement and wonder is lost and you are left with nothing more than a how-to guide, which may be only mildly interesting at best.

 

I Hope you enjoyed this. If you want to be kept informed on future blog posts please subscribe and like our Facebook page:

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Questions and comments are always welcome in the space below.

 

Till next time…

SEO, your content write, rank on the first page of google, content writing.

All righty then…

This is a follow on from my previous post (hence part 2) If you missed that one, please refer to my previous blog.

All caught up?

Good.

When I write content for my clients I do it in two stages:

1. I create an amazing piece of prose that will educate, inspire or entertain (hopefully all three depending on the subject matter of the text). When doing this I pay absolutely no attention to keywords, Google or any of the other search engines out there. My first and most important task is to communicate an idea that will lead to a call to action.

2. After stage one is complete I then look in great detail at the purpose of the page. I want my clients to rank on Google so I try to make the purpose as specific as possible. I am trying to make this as niche as possible thereby making it easier for Google to present the page to the right people.

Generalized Phrases should be avoided as much as possible. Remember Google is not as clever as you (yet) so work has to be done to make the search engine crawler’s job easy.

As an example, if a car dealership wants to rank high for the keyword ‘Cars’ they will find it:

a. Very expensive if they are paying for it.
b. Extremely competitive if they are wanting to appear on the first page.

With such a general term Google has to cast a wide net in the hope that the information you are looking for is on that page.

Typically, you may find:

A few local car dealerships near to where the user is, information on Disney’s Cars, Magazine listings on the top performing cars, Newsworthy items that include cars and a few YouTube videos that have cars in them.

‘Cars for sale’ or ‘Cars for sale in Jarrow’ on the other hand is a lot more specific and helps Google recognise exactly what your page will be about.

Tags

On websites you have Tags (H1, H2 etc). If you are new to this, you can think of them as headings much like you would see on a newspaper article:

(The following news article is FICTION. Don’t get too excited).

 

Daily News

Jeremy the Goose Learns to Speak English!
A Goose was spotted giving directions to a group of tourists.

        Bystanders were today left baffled when a Goose, who later identified himself as ‘Jeremy the Goose’ approached a group of foreign tourists and….

 

 

In the above example, taken from a true story (Not really) The first item we are drawn to is the headline ‘Goose learns to Speak English!’

If we want to draw Google’s attention to a headline in the same way we would place this text in the ‘H1’ tag. This would tell Google what the main focus is.

Google would then read on to make sure the rest of your text lives up to the promise of that tag. If it does, then all is good.

In newspapers we also have a sub heading, designed to draw the reader in further. Google has this too. It’s called the H2 tag. Still important, though not quite so much as the H1.

After this we have main body of text.

Let’s have a quick look at my keywords in this very small body of text.

Already I can see I am likely to rank very well for the key phrase ‘Jeremy the Goose’ and although the word ‘goose’ appears four times in four lines, it does sound very natural.

If I were to continue the article I would be wary of the number of times I use the specific keywords and would perhaps use synonyms as substitutes to ensure Google does not put me on their hit list of keyword spammers.

Naturally, I’m assuming the text on your site will not be speaking of talking geese, but the concept is the same.

If you need help in inserting H1 and H2 tags on your platform leave a comment below and I’ll do my best to help.

WordPress makes it very easy to insert H1 and H2 tags.
Going on the assumption that you already know how to set up a WordPress page or post:

Once you have your text written, highlight the area that you want to identify as the H1 tag and then look up and you will see a drop-down box with the word ‘paragraph’ written on it.
Click on the box and select ‘Heading 1’.
Hey Presto, you have a H1 tag.

I Hope you enjoyed this. If you want to be kept informed on future blog posts please subscribe and like our Facebook page:

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Till next time…

your content write advice on how to write web content.

 

As a passionate and dedicated business owner you could probably write loads about your company.

You may create vast quantities of content that show off your various skills, qualifications and your experience. You might then go to highlight all your USP’s and your existing client base to instil confidence into your reader.

Nice idea, but unfortunately that doesn’t work for Google or for your customers.  Let’s explore why.

This blog post will cover five of the basic techniques you should be including in your web content.

 

  1. Define your customer.

You want to communicate an idea to someone it’s probably useful that you understand who they are so you can speak in a language that will inform, possibly entertain and definitely inspire them to hit that buy button or subscribe to your mailing list.

I’ll go into the customer avatar in more depth in a future blog but for now try to identify your customer by basic demographics (age, sex, location, income level) and then look more in depth.

I like to put myself in the mind of the customer and do a basic personality test on their behalf. There are quite a few useful ones online. A  simple Google search will highlight which works best for you.

 

  1. Write for your customer, not yourself.

So many people use their website to show off their relevant skills. Whilst it’s important that the customer needs to feel confident that you can do the job, remember they have already logged onto your site because they are looking for what it is that you have to offer.

If they have to make their way through reams of text to find what they are looking for they’ll simply click off – increasing your bounce rate and decreasing your conversion rate.

So, the key here is show the customer what they want to see and try not to bog them down in loads of technical jargon. Richard Branson attributes much of his success in the fact that he keeps his content simple and easy to understand.

 

  1. Get to know your personal pronouns and avoid the passive tense.

If you are talking with your clients make them feel like they are part of the conversation. Don’t be afraid to use the word ‘you’ or ‘your’ in your copy:

The Teddy bears are produced and delivered within 24 hours.

will never sound as good as:

Your delectable teddy bears will be ready and shipped out to you within 24 hours.

 

  1. Avoid needless repetition.

The key word here is ‘needless’. It may be necessary to repeat an idea or a subscribe / buy it now option but don’t overuse it. Studies have concluded that this comes across as needy and desperate.

 

  1. Use short sentences and paragraphs.

Try to keep to four sentences per paragraph as a general rule.

 

I could write volumes on how to create stunning web content (and will in future posts) but to begin with I think that’s enough to be going on with.

My next blog will be how to craft your content so that it ranks high on Google.

Hope you enjoyed this. If you want to be kept informed on future blog posts please subscribe and like our Facebook page:

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Till next time…

your content write, rank on the first page of google

Your Content Write is still hard at work, creating its long awaited ‘Supercharge Your Web Presence’ course.

As we do this, when we pluck out particular nuggets of information that could help you, we simply post them. If you have any questions post us a reply in the comments section. Enjoy.

 

Today… Hummingbird.

 

Hummingbird is the search algorithm that Google uses to decide what websites to show when a user puts a query into the search engine… and it has recently changed.

It used to be that when you pop a search query into Google then Hummingbird would look at websites with relevant keyword rich content amongst a few other variables. The sites who did this best were the ones who ranked on the first page.

Whilst, in essence this is still true, Google is endeavouring to stop keyword spammers from ranking above the more well deserving sites.

In Google’s own words:

“Hummingbird is paying more attention to each word in a query, ensuring that the whole query — the whole sentence or conversation or meaning — is taken into account, rather than particular words. The goal is that pages matching the meaning do better, rather than pages matching just a few words.”

So, what does this mean for you?

  1. Look at each page on your site and note what the purpose of that particular page is.
  2. Come up with keywords that clearly identify the purpose of that page.
  3. Try not to have more than one page that is trying to rank high for the same keyword as Google wont generally display multiple pages from the same site on the first page (you’d be competing with yourself).
  4. Then write content that is both keyword rich and enticing.
  5. Try to make the copy as comprehensive as possible so the reader does not have any questions, except maybe “Ok I’m sold. Where is the buy / subscribe button?”

If you need any help or have any questions regarding this, Your Content Write will be happy to assist.

Click on the comments below or visit us on  https://yourcontentwrite.com/

Till next time…